Last night was so scary for me as a woman. I have never written a negative review, but I have also never had such an awful experience with customer service to match.
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I held off on writing a review, hoping the hotel would make it right, but they are saying they did their part by offering a free breakfast. They are not owning up to anything or trying to make it right. I have contacted my credit card company and hotel. When we went to the restaurant, they said they could not seat us because they were understaffed. The next day, they offered a complimentary breakfast, and suggested we called to follow up. They said come by in the morning to review a refund. Additionally, the room was next to a storage closet and elevator sounded like a freight train all night. After calling the front desk twice, someone came to our room with two pillows and a few sheets. They suggested my kids sleep on the hard floor and offered to see what they could provide. They did not have a pull out bed, a roll away, even a mattress to put on the floor. We had booked a room with 2 queen beds, but the hotel had just 1 room left, with 1 bed. Our family of 4 with 2 young children traveled from CA - Boston arriving at midnight after a long travel day. The interaction with all the staff just really sets the tone for a positive stay/experience. Kaley at the desk went above and beyond to make the move seamless and ensure the room/view were to our satisfaction. The room we were staying in was promised as part of a room block so we had to change rooms for our extra night. During our stay this year, our plans changed last minute and we needed to add an extra night on. We also had wonderful experiences with the front desk staff both times. New for this year was one side of the pool is now open air to an outdoor sitting area, and we found it to be a pleasant addition for sure. Indoor pool is fun after a long day exploring. My kids didn’t mind the walk at all as it’s mostly flat and shaded in most parts. You can get to Boston Common or Quincy Market by foot or subway in about 25 minutes. Location is a 5 minute walk to the Museum of Science and Duck Boats. We have children that love the city skyline so we booked the river view rooms both years, and honestly, the view can’t be beat, it’s amazing. Stayed at this hotel for a few days both this August and last. Melia Internacional Varadero All Inclusive.Paradisus Princesa Del Mar Resort & Spa.Barcelo Bavaro Palace All Inclusive Resort.Sanctuary at Grand Memories Santa Maria.
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